Listing Setup: Booking.com - Reservation Policies
Listing Setup: Booking.com - Setup
Booking.com reservation policies control what guests pay if they cancel, how prepayment is collected and whether damage deposits apply. Each rate plan needs a matching cancellation policy, and Booking.com's options are more limited than some channel managers, so the policy should reflect how far ahead your property usually books. A short grace period can show flexibility for accidental bookings.
What this lesson covers
- What reservation policies actually control
- The three jobs a cancellation policy does
- How Booking.com’s policy builder works
- Our policy at Skye’s Beach House, explained
- Choosing your cancellation window: 14 days or 30 days
- When 30 days makes sense
- When 14 days makes sense
- How to tell which one you are
- How guests read a cancellation policy
- Before you start
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Can I change a cancellation policy on Booking.com once it is created?
Existing cancellation policies generally can't be edited, so new ones are created when you need different terms.
What is a grace period on Booking.com?
It is a short window after booking during which a guest can cancel without paying a cancellation fee.
How do I choose a Booking.com cancellation policy?
Base it on how far in advance your property typically books and keep it consistent with the policies on your other channels.
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