Communication 2: OwnerRez - Channel Message - On Reservation Messages
Channel Messaging Templates.
The first message a guest receives after booking should welcome them, confirm the key booking details and ask them to complete any outstanding requirements, such as a rental agreement with ID, straight away. It is also the right moment to point guests to the house manual and rules. In OwnerRez, a channel template paired with a booking trigger sends this automatically through Airbnb, Booking.com or Vrbo messaging.
What this lesson covers
- Why the first message matters so much
- How it works behind the scenes
- Thankyou For Your Reservation – channel message
- What each part of the message does
- Making it yours: what to change and what to keep
- Tone: welcoming, clear and firm
- Instant bookings vs requests
- The email version: what changes
- Platform differences
- Scenarios: what to do when…
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
What should a short-term rental booking confirmation message include?
A warm welcome, the booking details, any steps the guest still needs to complete and links to the house manual and rules.
Can OwnerRez send an automatic message when an Airbnb booking is made?
Yes. A channel message trigger can send a template into the Airbnb, Booking.com or Vrbo conversation as soon as the booking is created.
Why ask guests to complete a rental agreement straight after booking?
Some platforms allow instant booking, so asking early confirms who is staying and why, well before arrival.
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