Airbnb Setup & Optimisation Course
🔒 Client lesson

Communication 4: OwnerRez - Channel Message - Checkout Messages

Channel Messaging Templates.

In short

An Airbnb check-out message reminds guests of their check-out time, where to return keys and remotes, and links to the check-out steps in the house manual. Timing works best when it depends on stay length, so longer stays hear the evening before and one-night stays on the morning of departure. Any mention of reviews should stay warm and pressure-free and follow each platform's review policy.

What this lesson covers

  • Why the check-out message matters
  • Ending on a high
  • Same-day turnovers: why every minute counts
  • Why we use two triggers
  • A departure from start to finish (an example)
  • Check-out Details – channel message
  • What each part of the message does
  • Making the message your own
  • Writing check-out tasks guests will actually do
  • Questions guests ask the night before
🔒

The full lesson is for clients

Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.

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Questions people ask

When should an Airbnb check-out message be sent?

Usually the evening before departure for longer stays, and on the morning of departure for one-night bookings, so it arrives when guests can act on it.

What should a check-out message include?

The check-out time, where keys and remotes go, and a link to the check-out instructions, plus a friendly thank-you.

Can I mention reviews in my check-out message?

Yes, a polite request is common, but Airbnb, Booking.com and Vrbo do not allow pressuring guests about ratings, so check each platform's review policy.

Watch a free lesson

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