Communication: OwnerRez - How to add Messaging and Triggers (OBSERVATION ONLY)
Module 10: Guest Communication & Messaging
OwnerRez messaging is built from two parts: templates, which hold the wording of an email or channel message, and triggers, which decide when a message sends, to whom and under what conditions. System messages cover emails OwnerRez sends itself, such as confirmations and receipts, and custom fields drop property details into templates. Together they let a host automate the whole guest journey across Airbnb, Booking.com and Vrbo.
What this lesson covers
- Why automated messaging matters
- How OwnerRez messaging works behind the scenes
- Templates vs triggers
- Skye’s Beach House: the complete messaging schedule
- Reading the schedule: what each stage is for
- One booking from start to finish (an example)
- Guest messages vs internal team alerts
- Email or channel: what each guest actually sees
- Platform rules to respect
- Naming your templates and triggers
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
What is the difference between a template and a trigger in OwnerRez?
A template is the wording of a message, while a trigger is the rule that decides when that template is sent and to which bookings.
Can OwnerRez send messages through Airbnb and Booking.com?
Yes. Channel templates send messages into the booking platform's own messaging, such as Airbnb, Booking.com or Vrbo, for bookings that came from those channels.
What are system messages in OwnerRez?
They are emails OwnerRez sends automatically, such as booking confirmations, receipts and failed payment notices, which you can assign your own templates to.
Watch a free lesson
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