Action 43: OwnerRez - Staff Access – Use Staff Access Sparingly
Staff/Cleaner Access and Communication
OwnerRez staff access should go only to direct team members who help run the business, such as people handling guest messaging, reservations or operational decisions. Cleaners and contractors usually only need to see upcoming stays and timing, so a portal-style view is a safer fit. Keeping access tied to each person's role protects guest privacy and reduces operational mistakes.
What this lesson covers
- What OwnerRez can show someone
- Who Staff Access Is For
- Why Cleaners and Contractors Should Not Have Staff Access
- What goes wrong when access is too wide
- How the two types of access work
- Staff access
- Portal access
- Deciding a staff member’s permissions
- Matching access to each role
- You, the owner
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Should my cleaner have staff access in OwnerRez?
Generally no. Staff access exposes guest details, messaging and internal settings, while a cleaner mainly needs to know when stays start and finish.
What can someone see with OwnerRez staff access?
Staff users can be given visibility of guest information, reservations, schedules and messaging, so access should be limited to people who genuinely need it for their role.
Why does access in a short-term rental system matter?
Every extra user with broad access increases privacy and operational risk. Assigning access by role keeps responsibilities clear as your hosting business grows.
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