Communication 23: Cleaner update - New Reservation
Staff/Cleaner Access and Communication
Your cleaner needs to know about every new booking as soon as it is made, so cleans can be planned around arrival and departure times. An OwnerRez email trigger can send the cleaning team the key booking details, such as dates, times and guest numbers, the moment a booking is created. Pairing it with a cleaning scheduling tool like Turno keeps every turnover on track.
What this lesson covers
- Why your cleaner needs to know straight away
- What goes wrong without it
- How guests judge the clean
- What a cleaner needs from every booking
- How the email works
- Bookings that won’t send the email
- The email and Turno: two different jobs
- What a scheduling tool adds
- Why have both?
- What to leave out
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
How do I let my Airbnb cleaner know about new bookings?
Set up an automatic email from your property management system that sends the cleaner the booking details as soon as a reservation is created.
What booking details does a cleaner need?
Arrival and departure dates and times, number of nights and guest numbers, including children and pets.
Can I use Turno with OwnerRez?
Yes. Many hosts use Turno alongside OwnerRez to schedule and check cleans for each booking.
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