Airbnb Setup & Optimisation Course
🔒 Client lesson

Communication 13: OwnerRez - System Messages - Thankyou for your reservation

System Messages

In short

The OwnerRez "thank you for your reservation" system message matters most for direct bookings, Google bookings and smaller channels that do not send strong confirmations of their own. It reassures every guest that their booking went through, whatever the source. Because it sends as soon as the booking is created, it should stay simple and not depend on information you collect later, such as a signed agreement.

What this lesson covers

  • System Message: Thank You for Your Reservation
  • Why This Message Exists (and Who It’s Really For)
  • The Reality of Guest Emails and Timing
  • How This Fits Into a Professional Hosting System
  • Implementation
  • What a great confirmation does for the guest
  • Walking through our template, section by section
  • The greeting and Booking Details
  • Billing Details and cancellation policy
  • A Warm Welcome: finish your booking requirements
🔒

The full lesson is for clients

Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.

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Questions people ask

Do I need a confirmation email if Airbnb already sends one?

For Airbnb guests it is less critical, but direct, Google and smaller-channel bookings often rely on your own confirmation to know the booking worked.

Why can't I always email Airbnb guests straight after booking?

Many platforms mask or delay guest email addresses, which is why channel messages and your own guest details collection are important.

Can I replace the default OwnerRez confirmation email?

Yes. You can assign your own email template to the confirmation system message so it matches your property and tone.

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