Airbnb Setup & Optimisation Course
🔒 Client lesson

Communication 17: OwnerRez - System Messages - Send Receipt to guest for refund.

System Messages

In short

Whenever you refund a guest, a clear receipt confirms the amount and shows the full billing history for the booking. OwnerRez's refund receipt system message can send this automatically by email, and assigning your own template lets you include the booking details guests need. A written record reduces follow-up questions and disputes about whether, and how much, money was returned.

What this lesson covers

  • Why a refund receipt matters
  • What the guest is feeling
  • When refunds happen
  • A note on security deposits
  • How a refund actually reaches the guest
  • Reading the refund receipt
  • Handling a refund request, step by step
  • Deciding how much to refund
  • When the guest cancels
  • When the stay changes
🔒

The full lesson is for clients

Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.

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Questions people ask

Should I send a receipt when I refund a guest?

Yes. A refund receipt gives the guest a clear record of what was returned and reduces questions or disputes later.

Can OwnerRez send refund receipts automatically?

Yes. OwnerRez has a refund receipt system message that emails the guest when a refund is recorded, using a template you can customise.

Watch a free lesson

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