Listing Setup: Booking.com - Property Policies Cleaning Fee
Listing Setup: Booking.com - Setup
Booking.com lets hosts add a cleaning fee through the property policies section, which is the simplest option for single-listing properties. Multi-room or multi-unit setups may need Booking.com support to adjust fees, and some fee areas can't be edited directly. Because cleaning fees are one of the most common guest complaints, it pays to think about how the fee is presented.
What this lesson covers
- What this lesson is really about
- Why the cleaning charge matters so much
- Guests judge the total, then the line items
- Why we call it the Management Fee (cleaning fee) in OwnerRez
- Booking.com is different: you set the fee there yourself
- How the fee fits with OwnerRez behind the scenes
- What OwnerRez sends and what it doesn't
- What to do if the names don't line up
- Per stay, not per night
- Why the payment type is the setting that bites
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Where do I add a cleaning fee on Booking.com?
A cleaning fee can be added in the property policies section, which suits most single-listing properties.
Why can't I edit my cleaning fee on Booking.com?
Some fee settings can't be changed directly, particularly on multi-room setups, and may need Booking.com support to update.
Do guests mind cleaning fees?
Cleaning fees are one of the most complained-about charges across booking platforms, so clear, fair presentation matters.
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