Communication 8: OwnerRez - Channel Message - Send Pending Cancellation Reminder to Guest (payment) - {BSOURCE}
Channel Messaging Templates.
When a booking has no payment received, the guest should be told clearly that the reservation is pending cancellation and given a link to pay. Automating this in OwnerRez sends a first warning and then short follow-ups only while the booking remains unpaid, so the reminders stop as soon as payment arrives. This protects your calendar from unpaid bookings without manual chasing.
What this lesson covers
- Why unpaid bookings need fast, automatic follow-up
- Why automate it
- How the Zero Paid condition works
- The schedule
- Why 9:00 am
- About the wording: “payment has failed”
- If that applies to you
- How this works on each platform
- Direct bookings
- Airbnb
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
What does pending cancellation mean for a holiday rental booking?
It means the booking is not yet secured because payment has not been received, and it may be cancelled if payment is not made.
How do I remind guests to pay for a booking automatically?
Use an OwnerRez trigger conditioned on the booking having nothing paid, sending a reminder with a payment link and follow-ups until it is paid.
Does OwnerRez warn the host when a pending booking expires?
OwnerRez can notify you about pending bookings, so you can decide whether to cancel or follow up personally.
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