Communication 6: OwnerRez - Channel Message - Payment Received
Channel Messaging Templates.
A payment received message confirms each guest payment in the booking platform's inbox, so guests always know what they have paid, what is still due and when any security deposit is held. Sending it automatically whenever a payment is added in OwnerRez removes guesswork, cuts down on payment questions and keeps a clear written record alongside the booking's cancellation policy.
What this lesson covers
- Why a payment confirmation matters
- What goes wrong without it
- How it works behind the scenes
- Why each message shows the whole picture
- A hold is not a charge
- Channel message or email?
- How this works on each platform
- Airbnb
- Booking.com
- Vrbo
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Should I confirm guest payments for short-term rental bookings?
Yes. A clear confirmation of what has been paid and what is still due reduces confusion and payment-related questions.
Can OwnerRez send a message automatically when a payment is received?
Yes. A trigger based on a payment being added can send a channel message or email with the booking's payment details.
What should a payment confirmation include?
The amount paid, the remaining schedule, any security deposit timing and the booking's cancellation policy.
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