Communication 24: Cleaner update - Booking Changed Dates
Staff/Cleaner Access and Communication
In short
When a guest changes their booking dates, the clean has to move too, or the property may not be ready for the next arrival. An OwnerRez email trigger can alert your cleaning team automatically whenever booking dates change, sending the updated arrival and departure details. This removes the risk of a missed or wrongly timed clean caused by a forgotten manual update.
What this lesson covers
- Why your cleaner must hear about every date change
- What happens behind the scenes when a guest changes dates
- Cleaner update – Booking has changed dates
- The steps in words
- How to test it properly
- Worked scenarios
- Scenario 1: the guest leaves a day later
- Scenario 2: the guest arrives earlier
- Scenario 3: the stay gets shorter
- Scenario 4: the dates move to a busy period
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The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
What happens if my cleaner does not know a booking changed dates?
The clean may happen on the wrong day, leaving the property unprepared for arriving guests.
Can OwnerRez notify cleaners when booking dates change?
Yes. A trigger on booking dates changing can automatically email the cleaning team the updated booking details.
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