Communication 5: OwnerRez - Channel Message - Short-Term Rental Agreement
Channel Messaging Templates.
When a guest has not signed the short-term rental agreement soon after booking, an automatic follow-up message chases it for you. The message links to one page where the guest signs the agreement, uploads ID and adds card details for any security deposit. In OwnerRez, a trigger conditioned on the agreement being unsigned keeps reminding guests and stops as soon as they complete it, with an internal alert if they still have not.
What this lesson covers
- Why the rental agreement matters
- What a good short-term rental agreement covers
- How the chase sequence works
- What the guest sees when they click the link
- One booking, two outcomes (an example)
- Action Required – channel message
- What each part of the message does
- Why guests don’t complete it (and what helps)
- The security deposit hold, explained simply
- Tone across the sequence: friendly, then firmer
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
How do I get guests to sign a rental agreement for an Airbnb booking?
Send a link straight after booking and follow up automatically with reminders until it is signed, escalating to a phone call if needed.
Can OwnerRez stop reminders once the agreement is signed?
Yes. Triggers can be conditioned on the rental agreement status, so follow-ups only go to guests who have not yet signed.
Why use a short-term rental agreement on top of platform terms?
It confirms the guest has accepted your house rules and conditions in writing, which makes expectations clear and rules easier to enforce.
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