Airbnb Setup & Optimisation Course
🔒 Client lesson

Communication 18: OwnerRez - System Messages - Send Receipt to guest for payment

System Messages

In short

Every time a guest payment is collected, a receipt confirms the amount, shows the payment activity and charges, and sets out what is still due. OwnerRez's payment receipt system message can email this automatically, and assigning your own template lets you include the payment schedule, security deposit timing and cancellation policy. Clear receipts build trust and cut down on payment questions.

What this lesson covers

  • Why every payment deserves a receipt
  • When the receipt goes out
  • What the receipt shows, block by block
  • Booking details
  • All payment activity
  • Billing details
  • Cancellation policy
  • A worked example of the billing details
  • Paid in full or split: how the receipt changes
  • Bookings paid in full at once
🔒

The full lesson is for clients

Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.

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Questions people ask

Does OwnerRez send payment receipts to guests?

Yes. The payment receipt system message can email guests whenever a payment is collected, using a template you choose.

What should a short-term rental payment receipt include?

The amount paid, booking details, all payment activity, remaining payments and the cancellation policy.

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