Action: OwnerRez - Setting your Base Cancellation Policy
Module 6: OwnerRez - Setting up the Channel Manager
Your cancellation policy sets what happens when a guest changes their mind, so it protects your cash flow. In OwnerRez the base policy covers direct bookings, while channels such as Airbnb, Vrbo and Booking.com have their own policy settings that should be matched to it so guests never see conflicting terms. Stricter policies may not hurt conversion, but more flexible ones tend to get more search exposure.
What this lesson covers
- Opening – Setting Your Cancellation Policy
- How a cancellation policy works on both sides
- The guest’s side
- Your side
- A worked example of our policy
- What guests see, and what you see
- Decide these before you start
- How each platform handles cancellation policies
- Airbnb
- Vrbo
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Does a strict cancellation policy hurt Airbnb bookings?
Not always in terms of conversion, but more flexible policies tend to appear more often in search results, so a stricter policy can cost some visibility.
Does my OwnerRez cancellation policy apply to Airbnb and Booking.com?
The OwnerRez policy is your base for direct bookings. Each channel has its own cancellation policy setting, which you select in that channel's settings to match your base policy.
Why should cancellation policies match across platforms?
If guests see different terms in different places, disputes become harder to resolve in your favour. Consistent policies keep your terms clear and enforceable.
Watch a free lesson
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