Communication 19: OwnerRez - System Messages - Optional - Scheduled Security Deposit
System Messages
If you use a security deposit and the card hold cannot be placed before arrival, the guest should hear about it straight away with a link to resubmit. OwnerRez's scheduled security deposit failed system message does this automatically and explains that a deposit is a hold, not a charge. Following it up the same day keeps the rule credible and avoids last-minute problems at check-in.
What this lesson covers
- What a security deposit hold is (and isn’t)
- Why it’s marked optional
- Why a failed hold matters
- What the guest is thinking
- What happens if nobody notices
- How the scheduled hold works behind the scenes
- Why the hold is placed close to arrival
- What the guest sees
- Why holds fail
- Platform differences
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Is a security deposit hold the same as a charge?
No. A hold reserves the amount on the guest's card without charging it, and is released after departure if there are no issues.
What happens if a security deposit hold fails in OwnerRez?
OwnerRez can email the guest with the processor's message and a link to submit the deposit again.
Should I follow up a failed security deposit?
Yes. If you require a deposit, following up promptly shows the rule is enforced and avoids issues before check-in.
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