Action: Hostfully - Policies - Introduction and your story
Module 9: The Digital House Guide
The introduction is the entry point to your digital house manual and sets the emotional tone for the whole stay. Rather than repeating rules or logistics, it should welcome the guest, share a little of your story so the stay feels personal, guide them into the rest of the manual and finish with reassurance that help is available. Guests who feel welcomed engage more with everything that follows.
What this lesson covers
- The Role of the Introduction
- What the Introduction Is (and Is Not)
- Using Storytelling to Create Connection
- The Psychology Behind Storytelling
- Guiding Guests Into the Manual
- Ending With Support and Reassurance
- Why This Section Matters
- Where guests meet your introduction
- A simple five-part structure
- Finding and writing your story
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
What should I write in my Airbnb welcome message?
A warm welcome, a short personal story about the property or host, a pointer to where guests can find key information and a reassurance that help is available.
Should house rules go in the introduction of a house manual?
No. The introduction is for welcoming guests. Rules and instructions belong in their own sections of the manual.
Watch a free lesson
Free lesson · IntroductionWhy Naming and Identity Shape Guest BehaviourYour Airbnb hosting identity is the name that sits above all your listings, and it becomes your email address. If you might ever own more than one pro…
Free lesson · IntroductionFree Lesson: Airbnb Arbitrage – What It Is, Why Landlords Resist It & the Margin RealityAirbnb arbitrage means leasing a property long-term at a fixed rent, running it as a short-term rental with the landlord’s written permission, and kee…
▶Free lesson · IntroductionFree Lesson: How We Get Our Airbnb Guests’ Reviews onto Vrbo (OwnerRez)Vrbo won’t import your Airbnb reviews, but it does accept reviews that guests leave on your own OwnerRez review form. Ask every Airbnb guest to review…