Communication: OwnerRez - System Message - Send Pending Cancellation Reminder to Guest (payment)
Module 6: OwnerRez - Setting up the Channel Manager
When a guest's payment fails, OwnerRez can automatically send a pending cancellation reminder telling them about the problem and that the booking will be cancelled unless payment is fixed. It gives the guest a fair chance to resolve it, creates a written record if a dispute arises, and lets cancellations be enforced cleanly. Setting it up with your own wording keeps it in the same tone as your other messages.
What this lesson covers
- Lesson – Setting Up the Pending Cancellation Reminder (Payment Failure)
- Why This Message Matters
- What a failed payment really costs you
- How It Works
- Which bookings this message actually covers
- What happens behind the scenes
- Why payments fail (it’s usually not the guest being dodgy)
- Why a clear deadline works better than a vague one
- Using the Template
- The Action – Setting Up the Message
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
What happens in OwnerRez when a guest's payment fails?
When the reminder is enabled, OwnerRez sends the guest a message explaining the failed payment and warning that the booking may be cancelled if it is not corrected.
Why automate failed payment reminders?
It saves chasing guests manually, keeps timelines consistent and gives you written proof that the guest was told, which helps if a dispute arises.
Watch a free lesson
Free lesson · IntroductionWhy Naming and Identity Shape Guest BehaviourYour Airbnb hosting identity is the name that sits above all your listings, and it becomes your email address. If you might ever own more than one pro…
Free lesson · IntroductionFree Lesson: Airbnb Arbitrage – What It Is, Why Landlords Resist It & the Margin RealityAirbnb arbitrage means leasing a property long-term at a fixed rent, running it as a short-term rental with the landlord’s written permission, and kee…
▶Free lesson · IntroductionFree Lesson: How We Get Our Airbnb Guests’ Reviews onto Vrbo (OwnerRez)Vrbo won’t import your Airbnb reviews, but it does accept reviews that guests leave on your own OwnerRez review form. Ask every Airbnb guest to review…