Communication 27: OwnerRez - Email Messages - Follow-ups, Reviews, Loyalty, Gap Nights & Quotes
Email Messaging Templates
Beyond check-in and check-out, a well-run holiday rental uses a handful of extra guest emails: payment and bin day reminders, polite review requests, a thank-you to happy guests, gap-night offers to fill empty nights beside a booking, and quotes for enquiries. In OwnerRez, each is set up as an email template, then either automated with a trigger or kept ready to send by hand.
What this lesson covers
- Which Email, When
- Why every guest email has an email version
- Set up any email in this lesson in the same way
- Follow-ups and Reminders
- Follow Up – Pending Cancellation (email)
- Bin Day (email)
- How the pending cancellation follow-up fits
- Make the bin reminder yours
- Reviews and Loyalty
- Please Leave A Review (email)
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
What is a gap night in short-term rentals?
A gap night is an empty night or two between bookings that is hard to sell, which hosts often offer to adjacent guests to earn extra income.
Can OwnerRez send quotes to guests?
Yes. OwnerRez can email a quote with the stay total and a link to book, using a template you set up.
Which guest emails should be automated and which sent manually?
Time-based reminders suit automation, while personal messages such as thank-yous and gap-night offers often work better sent by hand.
Watch a free lesson
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