Lesson: Guest Instructions – Clarity, Trust, and Algorithmic Advantage
Module 6: OwnerRez - Setting up the Channel Manager
Guest instructions set the mood before a guest walks in: a smooth arrival builds trust, while confusion makes guests notice every flaw. Access details and the address should be shared close to arrival rather than at booking, because early codes are a security risk if a booking is cancelled, while last-minute details cause stress. Telling guests when and why they will receive information builds confidence.
What this lesson covers
- Why Guest Instructions Matter
- Transparency vs. Security
- Too Early
- Good Time
- Too Late
- What the platforms do with your instructions
- Other channels and direct bookings
- Keeping codes secure
- Internet Speed & Wi-Fi: The New Essential
- Attracting Business Travellers
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Should I send Airbnb door codes as soon as a guest books?
No. If a guest cancels after receiving the code, they or someone they shared it with could still turn up. Sending access details closer to arrival is safer.
How important is Wi-Fi in a holiday rental?
Fast, reliable Wi-Fi is now a core amenity, especially for remote workers and families streaming on several devices. Many guests choose between listings based on internet speed.
What is a digital house manual?
It is an online guide with house rules, appliance instructions, Wi-Fi details and local tips that guests can open on their phone. It is easier to keep up to date than a printed folder.
Watch a free lesson
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