Action: Hostfully - Rules - Security Deposit
Module 9: The Digital House Guide
A security deposit policy tells guests what they are responsible for if something is damaged or rules are broken during their stay. Explaining it clearly in your digital house manual, alongside your other house rules, means guests know the expectations before they arrive, which reduces disputes, encourages care for the property and makes any claim feel fair rather than a surprise.
What this lesson covers
- 📘 Lesson: The Purpose and Power of Your Digital House Book
- ✅ What a Great Digital House Book Does
- 💡 How to Use This Resource
- Hold vs charge: how a deposit really works
- What a hold is
- Why timing matters
- What the guest sees
- How deposits work on each channel
- What the deposit covers, and what it doesn’t
- Fair wear and tear is not damage
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Do Airbnb hosts take a security deposit?
Airbnb does not let hosts collect a separate security deposit on standard bookings; damage is handled through Airbnb's own host protection and claims process. Direct booking sites can hold a deposit through the host's own payment system.
Where should a security deposit policy be written?
State it in your booking terms and repeat it in your digital house manual so guests see it both when booking and during the stay.
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