Airbnb Setup & Optimisation Course
🔒 Client lesson

Communication 7: OwnerRez - Channel Message - Ask Guest to update Payment Details - Manual Message

Channel Messaging Templates.

In short

When a guest's card fails or expires, the safest fix is to send them OwnerRez's secure billing form link rather than asking for card details by message. The guest enters a new card directly into the form, which is then used for upcoming payments or security deposits. Keeping a ready-made channel template means you can send it in seconds whenever a payment issue comes up.

What this lesson covers

  • Why a ready-made card request matters
  • The real risk: card numbers in messages
  • How the secure form works
  • What the form does not do
  • Why it is sent by hand
  • How this works on each platform
  • Direct bookings
  • Airbnb
  • Booking.com
  • Vrbo
🔒

The full lesson is for clients

Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.

Get the full course I’m a client: sign in

Questions people ask

What should I do if a guest's card payment fails?

Let the guest know promptly and send a secure link so they can enter a new card, rather than collecting card numbers over messages.

Is it safe to ask guests for card details in Airbnb messages?

No. Card details should only be entered through a secure payment form, such as the billing form link OwnerRez provides.

Watch a free lesson

Free lesson · IntroductionWhy Naming and Identity Shape Guest BehaviourYour Airbnb hosting identity is the name that sits above all your listings, and it becomes your email address. If you might ever own more than one pro…Free lesson · IntroductionFree Lesson: Airbnb Arbitrage – What It Is, Why Landlords Resist It & the Margin RealityAirbnb arbitrage means leasing a property long-term at a fixed rent, running it as a short-term rental with the landlord’s written permission, and kee…▶Free lesson · IntroductionFree Lesson: How We Get Our Airbnb Guests’ Reviews onto Vrbo (OwnerRez)Vrbo won’t import your Airbnb reviews, but it does accept reviews that guests leave on your own OwnerRez review form. Ask every Airbnb guest to review…