Communication 11: OwnerRez - System Messages - The System Messages you want turned on and off.
System Messages
OwnerRez system messages are built-in automations that send emails at key booking events, such as confirmations, receipts and failed payments, so communication is covered by default. They are optional, but guest communication is not: if you turn one off, another message must do its job. Often the best setup keeps the system message's timing and assigns your own email template so the wording suits your property.
What this lesson covers
- System Messages in OwnerRez — What They Are and Why They Matter
- What System Messages Actually Are
- How system messages, templates and triggers fit together
- Email versus channel messages
- Why System Messages Are Optional
- System Messages vs Custom Email Templates
- System Messages vs Custom Triggers You Create Yourself
- When Creating Your Own Triggers Makes Sense
- Using System Messages as a Foundation, Not a Final Product
- Why the defaults are rarely enough
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
What are OwnerRez system messages?
They are preconfigured messages linked to booking events, such as a confirmed booking or a recorded payment, that OwnerRez sends automatically.
Can I turn off OwnerRez system messages?
Yes, but only deliberately. If you switch one off, make sure another email or trigger still covers that communication.
What is the difference between a system message and an email template?
The system message controls when something is sent, while the email template controls what it says, so you can pair a system message with your own template.
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