Action: Hostfully - Rules - Property Cleanliness, Maintenance OR Damage
Module 9: The Digital House Guide
Even with professional cleaners, things get missed and accidents happen in a busy short-term rental. A cleanliness, maintenance and damage section in your digital house manual tells guests to contact you first when something is not right, so you can send cleaners or maintenance during the stay. It also sets a fair, blame-free expectation that damage reported honestly and early is easier to resolve.
What this lesson covers
- 📘 Lesson: Property Cleanliness, Maintenance & Damage
- Why This Section Exists
- Encouraging Communication First
- Damage During a Stay
- Reviews vs Resolution
- Using the Correct Wording (Important)
- Why This Approach Works
- The Five Kinds of Report (and What Each One Needs)
- A cleaning miss
- A maintenance fault
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
What should an Airbnb damage policy say?
It should acknowledge that accidents happen, ask guests to report damage promptly and honestly, and explain that early reporting helps resolve issues fairly.
What should guests do if the rental is not clean on arrival?
Contact the host straight away so cleaners or maintenance can be sent while there is still time to fix the problem during the stay.
Why include a cleanliness and maintenance section in a house manual?
It encourages open communication, lets hosts resolve problems in real time and protects both the guest experience and the property.
Watch a free lesson
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