Airbnb Setup & Optimisation Course
🔒 Client lesson

Communication: OwnerRez - Channel Message - Follow Up Pending Cancellation Reminder

Channel Messaging Templates.

In short

After the first pending cancellation warning, a one-line follow-up nudge works better than repeating the full message. It politely asks the guest to retry the payment and keeps the tone friendly. Setting it up in OwnerRez with a condition that the booking is still unpaid means the follow-ups send only while needed and stop automatically once payment comes through.

What this lesson covers

  • Why a short daily nudge works
  • Why payments fail in the first place
  • Where this message sits in the sequence
  • How it works behind the scenes
  • The condition is checked when the message is due
  • Four triggers, one template
  • Channel message and email
  • What “Zero Paid” means
  • How it differs by channel
  • Follow Up – Pending Cancellation – channel message
🔒

The full lesson is for clients

Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.

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Questions people ask

How should I follow up a guest who has not paid?

With short, polite reminders asking them to retry the payment, after an initial message that explains the details.

Will OwnerRez stop payment reminders once the guest pays?

Yes, if the trigger is conditioned on the booking being unpaid, the reminders stop as soon as a payment is recorded.

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