Communication 25: Cleaner update - Booking Cancelled
Staff/Cleaner Access and Communication
In short
When a booking is cancelled, your cleaner needs to know straight away so they do not turn up for a clean that is no longer needed. An OwnerRez email trigger can notify the cleaning team automatically whenever a booking is cancelled, with the booking details for reference. This saves wasted trips and costs and keeps your cleaning schedule accurate.
What this lesson covers
- Why a cancellation notice matters as much as a booking notice
- What happens behind the scenes when a booking is cancelled
- Cleaner update – Booking has been cancelled
- The steps in words
- How to test it properly
- Worked scenarios
- Scenario 1: a cancellation weeks ahead
- Scenario 2: a last-minute cancellation
- Scenario 3: a cancellation and an instant rebooking
- Scenario 4: the platform cancels
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The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
How do I tell my cleaner a booking was cancelled?
Use an automatic email from your property management system that sends the cancellation details to the cleaning team as soon as it happens.
Why automate cleaner cancellation notices?
It prevents unnecessary cleans and wasted trips that can happen when a manual update is forgotten.
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