Communication: OwnerRez - Channel Message - Payment failed on Booking for {PNAME} - {BSOURCE}
Channel Messaging Templates.
When a guest's payment fails, a clear message should tell them straight away, restate the booking and billing details, explain the payment schedule and give a link to pay. It is also a useful moment to confirm any outstanding booking requirements, such as the rental agreement. Keeping a ready-made OwnerRez channel template lets you send it quickly, including manually for later scheduled payments.
What this lesson covers
- Why a clear payment-failed message matters
- Which payments this message is for
- First payment versus second payment
- How it fits with the other payment messages
- How the message is built, section by section
- The headline
- Booking Details
- Billing Details
- The warning and the action
- The payment intervals
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
What should I tell a guest when their booking payment fails?
That the payment did not go through, what is owed and when, how to pay, and that the booking may be cancelled if payment is not made.
Can OwnerRez notify guests about failed payments?
Yes. OwnerRez can send failed payment messages, and hosts can also send a prepared template manually when needed.
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