Communication 26: Internal Team Alerts – The WTP Urgent Emails
Staff/Cleaner Access and Communication
Internal team alerts are automated OwnerRez emails sent to you and your team rather than to the guest, triggered at key points in each booking. They flag things that can slip through the cracks, such as an unsigned rental agreement, an ID that still needs checking or a cleaner who has not confirmed a turnover, so problems are caught before the guest arrives.
What this lesson covers
- Why internal alerts matter
- The Internal Alerts We Run at Skye’s Beach House
- How the alerts follow a stay
- How to Set Up an Internal Alert
- Setting up your email filter
- Testing your alerts
- Copy Our Internal Templates
- Guest Agreement and ID Check Required
- Signed Short-Term Rental Agreement is not signed
- Guest Checking In Tomorrow
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Can OwnerRez send automated emails to my team instead of the guest?
Yes. OwnerRez email templates can be addressed to your own team email and sent automatically by triggers tied to booking events.
What should internal alerts cover for an Airbnb property?
Common alerts cover guest verification, unsigned rental agreements, upcoming arrivals and confirming the cleaner for each turnover.
How do I stop internal alerts getting lost in my inbox?
Use a consistent word at the start of every internal subject line and filter those emails into one folder so they are easy to spot.
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