Communication: OwnerRez - Channel Message - 10 Days Review
Channel Messaging Templates.
Many guests intend to leave a review and simply forget, so a single gentle reminder some days after check-out can noticeably lift review numbers. It should be short and friendly, point back to the earlier review request and welcome private feedback. Time it to arrive before the platform's review window closes, since windows differ between Airbnb, Booking.com and Vrbo, and keep it free of pressure about ratings.
What this lesson covers
- Why a second, gentle reminder works
- Where this message sits in the guest journey
- How the reminder works behind the scenes
- The template and the trigger are two separate things
- Timing is counted from departure
- The tag condition decides who is left out
- Channel message versus email
- Why the wording says “if you haven’t already”
- How it differs on each platform
- Please Leave A Review – 10 days later – channel message
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Should I send a second review request to Airbnb guests?
One polite reminder is reasonable, as many guests forget. Keep it brief and avoid any pressure about the rating they give.
How long do guests have to leave an Airbnb review?
Airbnb guests have 14 days after check-out to leave a review, and other platforms set their own windows, so time reminders accordingly.
Watch a free lesson
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