Airbnb Setup & Optimisation Course
🔒 Client lesson

Communication 14: OwnerRez - System Messages - Assign - Send Pending Cancellation Reminder to Guest (payment)

System Messages

In short

When a booking is unpaid, OwnerRez marks it as pending and can email the guest a pending cancellation reminder. Assigning your own email template to this system message makes it clear what is owed, how to pay and what happens if payment is not made. OwnerRez can also warn you when a pending booking expires, so you can decide whether to cancel or follow up.

What this lesson covers

  • What “pending” means in OwnerRez
  • Why an unpaid booking costs you money
  • What the guest is thinking
  • How our pending settings work together
  • Card bookings are charged immediately
  • The pending reminder template
  • A warning when pending expires
  • Every property, not just one
  • Which bookings can end up pending
  • Reading the reminder the way a guest reads it
🔒

The full lesson is for clients

Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.

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Questions people ask

What is a pending booking in OwnerRez?

It is a booking that has been created but not yet secured by payment, which OwnerRez can cancel or flag if payment does not arrive.

Can I customise the OwnerRez pending cancellation email?

Yes. Create your own email template and assign it to the pending reminder so the message suits your payment terms and tone.

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