Communication 21: OwnerRez - Email Messages - {PNAME} - Check-out Details
Email Messaging Templates
The check-out details email mirrors your check-out channel message so every guest, including direct bookings, gets the same instructions. It covers the check-out time, returning keys and remotes, and a link to the check-out steps in your house manual. OwnerRez triggers can time it around the length of stay, and any review request in it should stay friendly and follow platform policies.
What this lesson covers
- Why check-out deserves its own email
- What goes wrong without it
- What a guest needs to know at check-out
- How the two triggers work
- Stays of 2 or more nights
- 1-night stays
- Platform differences
- Airbnb
- Booking.com and Vrbo
- Direct bookings
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Do I need a check-out email if I already message guests on Airbnb?
It helps for direct bookings and guests who read email first, so everyone receives the same check-out instructions.
What should a check-out email include?
The check-out time, where to return keys and remotes, a link to the check-out instructions and a thank-you for staying.
Watch a free lesson
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