Communication 3: OwnerRez - Channel Message - Check-in Messages
Channel Messaging Templates.
A smooth arrival usually takes two messages: a check-in details message the day before arrival with the address, map link and access instructions, and a short reminder on arrival day. Both should point guests to the house manual, amenity instructions and key house rules. In OwnerRez, a channel template and trigger send the main message automatically, with access details pulled from a custom field for each property.
What this lesson covers
- Why arrival messages matter
- How the two messages work together
- Choosing when to send check-in details
- An arrival from the guest’s side (an example)
- Copy our templates
- Check-in Details – channel message
- Reminder Check-in Instructions – channel message
- What each message covers, and why
- What guests see vs what you see
- The team check before access details go out
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
When should I send Airbnb check-in instructions?
Many hosts send them the day before arrival, which is close enough to be relevant but early enough for guests to plan their trip.
What should an Airbnb check-in message include?
The arrival date, property address and map link, how to access the keys, and links to the house manual, Wi-Fi and amenity instructions.
Should I send a reminder on the day of check-in?
A short arrival-day reminder helps guests who missed the earlier message and is a good moment to restate the access details and key rules.
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