Listing Setup: Booking.com - Ask For Guests Credit card details
Listing Setup: Booking.com - Setup
When you collect Booking.com payments yourself rather than using Payments by Booking.com, you need access to the guest's card details to charge the booking through OwnerRez and Stripe. This is requested through Booking.com's own messaging with its support team, not from the reservation screen. Once the card is processed, confirm payment has cleared before sending any check-in or access details.
What this lesson covers
- 📘 Lesson: Booking.com – Accessing Guest Credit Card Details (Correct Process)
- ⚠️ Core Rule (Non-Negotiable)
- How Booking.com payments work, and the option we choose
- What "payment confirmed" means to us
- Before you start: what must already be set up
- Card security rules you must follow
- Booking.com's rules
- Our rules
- Why unpaid check-ins happen
- ✅ Correct Step-by-Step Process
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
How do I access a guest's card details on Booking.com?
Hosts who collect their own payments request them from Booking.com through the extranet inbox, after which the card can be charged via their payment processor.
Should I send check-in details before a Booking.com guest has paid?
No. Confirm the payment has been received first, so a guest can't access the property without paying.
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