Communication 16: OwnerRez - System Messages - Scheduled payment failed
System Messages
When a scheduled payment, such as a final balance due before arrival, fails in OwnerRez, the "scheduled payment failed" system message emails the guest automatically. Assigning your own template makes it clear what failed, why the card processor declined it, what is still owed and how to pay. This gives guests the chance to fix the problem quickly before their booking is at risk.
What this lesson covers
- How scheduled payments work
- Why scheduled payments fail
- What the guest sees, and how it feels
- Why we show the billing info
- Why there’s a reply option
- Which bookings this email covers
- The payment schedule, with an example
- Preventing failed payments before they happen
- Security and privacy
- Reading the decline message in plain English
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
What happens if a guest's scheduled payment fails in OwnerRez?
OwnerRez can automatically email the guest with the failed amount, the processor's decline message and a link to make the payment.
Should I customise the scheduled payment failed email?
Yes. Your own template can explain the payment schedule, cancellation policy and how to contact you, which helps guests resolve it quickly.
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