Communication 20: OwnerRez - Email Messages - {PNAME} - Check-in Details
Email Messaging Templates
The check-in details email is the email version of your check-in message, sent alongside the channel message so direct-booking guests, and anyone who checks email first, get the same information. It should include the arrival details, address and map link, access instructions, booking details and links to the house manual and amenity guides. An OwnerRez trigger sends it automatically before arrival.
What this lesson covers
- Why check-in details go by email too
- What goes wrong when hosts skip it
- What a guest needs before they arrive
- How the two emails work together
- Check-in Details: the full pack
- Reminder Check-in Instructions: the arrival-day nudge
- Why 1 day before at 8:00 am
- Platform differences
- Airbnb
- Booking.com and Vrbo
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Should I send check-in details by email as well as Airbnb messages?
Sending both means direct-booking guests and guests who check email first still get everything they need before arrival.
What should a holiday rental check-in email include?
The arrival date, address and map link, how to access the property, booking details and links to the house manual and amenity instructions.
Watch a free lesson
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