Action: Hostfully - Policies - Check-in Instructions
Module 9: The Digital House Guide
Check-in instructions are one of the most important and sensitive parts of a digital house manual. They should explain the arrival process clearly so guests feel confident, but never include access codes, which belong in secure, timed guest messages instead. Done well, this reduces confusion on arrival, sets clear timing expectations and protects the security of the property.
What this lesson covers
- 📘 Lesson: Check-In Instructions Inside Your Digital House Manual
- The Golden Rule: Never Share Access Codes in the House Manual
- What Check-In Instructions Should Include
- How This Works With Guest Messaging
- Timing Expectations for Guests
- Adding a Check-In Flexibility Disclaimer (Copy & Paste)
- Why This Approach Works
- How the pieces fit together
- A note on Airbnb’s arrival guide
- One timing rule, said the same way everywhere
The full lesson is for clients
Clients get every step, the live walkthrough videos and our exact settings and templates from Skye’s Beach House.
Questions people ask
Should I put the lockbox code in my Airbnb house manual?
No. House manuals can be shared or viewed long after a stay, so access codes should only be sent in a direct message close to arrival.
What should Airbnb check-in instructions include?
The check-in time, how to find the entrance, how access works in general terms, parking and who to contact if anything goes wrong.
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