🌊 Welcome to Willows Arena House by Willow Stays🌊
We’re excited to host you and want to ensure you have a comfortable, smooth and respectful stay. To help everything run easily, we’ve outlined the key property information and house rules below.
🌊 Important Information🌊
➖ Property Setting: Willows Arena House is a private whole-home stay located at 7 Arena Circuit, Strathtulloh, Melbourne, Victoria 3338.
➖ Guest Numbers:The property comfortably sleeps 8 people. The number of guests at the property must match the number shown on the booking at all times.
➖ Identification Verification:The person making the booking may be required to complete identification verification before arrival.
➖ Digital House Guide: Guests may receive a digital house guide containing check-in, check-out and property instructions.
➖ Pet-Friendly: Pet-friendly stays are welcome at Willows Arena House. Please make sure all pets are included or approved before arrival.
➖ Parking: Free on-site parking is available at the property.
➖ Access: Entry is completed using a smart lock. There is no physical key to collect.
➖ Garage:The garage is not available for use during the guest’s stay.
🌊 Booking Rules 🌊
To maintain a welcoming and respectful environment, please follow these guidelines:
➖ The person making the booking must be part of the travelling party.
➖ All adults, children and infants must be included on the booking.
➖ Unregistered visitors or overnight guests are not permitted without prior approval.
➖ Requests to add guests must be arranged before arrival through the booking platform.
➖ The home may not be booked for parties, events, schoolies or unauthorised gatherings.
🌊 Check-In and Check-Out🌊
➖ Check-in is available from the time shown on your booking or arrival instructions.
➖ Check-out is required by the time shown on your booking or departure instructions.
➖ Check-in and check-out are completed independently using the smart lock access instructions provided before arrival.
➖ Guests should complete a walkthrough on arrival and report any damage, maintenance concerns or cleanliness issues promptly.
➖ Unreported damage discovered after check-out may be treated as the responsibility of the booking guest.
➖ Please make sure all doors are locked securely when leaving the property and at check-out.
🌊 Smart Lock Access🌊
➖ Willows Arena House uses a smart lock for guest access.
➖ Your access instructions will be provided before arrival.
➖ Do not share your smart lock access details with anyone outside the booking.
➖ Keep the property secure by locking the door whenever you leave.
➖ If the smart lock does not work as expected, contact the host through the booking platform.
➖ Do not tamper with the smart lock, door or access system.
🌊House Rules🌊
🌊Noise & Respect for Neighbours🌊
➖ Willows Arena House is located in a residential neighbourhood.
➖ Please keep noise at a respectful level at all times.
➖ Avoid excessive noise inside the home, outside the home and in the surrounding street area.
➖ Parties, events and disruptive gatherings are not permitted.
➖ Guests must respect neighbouring residents throughout the stay.
🌊Cleanliness & Damage🌊
➖ Report any cleaning concerns, damage or maintenance issues as soon as possible after arrival.
➖ Guests are responsible for damage caused during their stay.
➖ Furniture, décor and household items must remain in their original positions.
➖ Do not remove items belonging to the property.
➖ Excessive cleaning, rubbish removal, damage or missing items may result in additional charges.
🌊Hair Products, Fake Tan and Staining Products🌊
➖ Hair bleach, fake tan and other products that may stain towels, bedding, furniture or bathroom surfaces must be used with care.
➖ Guests may be responsible for professional cleaning or replacement costs where staining or permanent damage occurs.
➖ Please do not use white towels to remove makeup, fake tan or hair colouring products.
🌊Smoking🌊
➖ Smoking and vaping are not permitted inside the home.
➖ Smoking must not create odours, mess or disturbance around the property.
➖ Cleaning or deodorisation costs may apply where smoke or vapour odours remain after departure.
🌊Pets🌊
➖ Pet-friendly stays are welcome at Willows Arena House.
➖ Pets must be included or approved before arrival.
➖ Pets must be supervised and kept under control at all times.
➖ Pets are not permitted on beds, sofas or soft furnishings.
➖ Guests are responsible for cleaning up after pets before check-out.
➖ Any pet-related damage, odour or excessive cleaning may result in additional charges.
🌊Prohibited Activities🌊
➖ No parties, schoolies, large gatherings or unauthorised events.
➖ Illegal substances are strictly prohibited.
➖ Open flames, candles and portable cooking devices are not permitted inside the home.
➖ Guests must not disturb neighbouring residents or create unsafe conditions at the property.
🌊Utilities🌊
➖ Turn off lights, air-conditioning and appliances when leaving the home.
➖ Keep doors and windows closed while the air-conditioning is operating.
➖ Use heating, cooling and household appliances responsibly throughout the stay.
🌊Kitchen Use🌊
➖ Use the kitchen appliances only for their intended purpose.
➖ Clean cookware, crockery and utensils after use.
➖ Do not leave cooking unattended.
➖ Avoid cooking methods that create excessive smoke or strong lingering odours.
➖ Please leave the kitchen clean and tidy before departure.
🌊Linen and Towels🌊
➖ Fresh linen is supplied for guest stays.
➖ Towels supplied for the home must not be removed from the property.
➖ Please do not use white towels to remove makeup, fake tan or hair colouring products.
➖ Place used towels in the instructed location before check-out.
🌊Garden and Outdoor Areas🌊
➖ The garden and outdoor areas should be kept clean and respectful.
➖ Children and pets must be supervised in outdoor areas.
➖ Do not leave rubbish, food scraps or pet waste outside.
➖ Outdoor furniture should be returned to its original position after use.
➖ Please keep outdoor noise respectful, especially at night.
🌊Parking🌊
➖ Free on-site parking is available at the property.
➖ Please park only in permitted parking areas.
➖ Do not block neighbouring driveways, footpaths or street access.
➖ Guests are responsible for ensuring their vehicle is locked and secure.
🌊Checkout Guidelines🌊
Before leaving, please:
➖ Return furniture and décor to their original positions.
➖ Wash and put away used cookware, crockery, glasses and cutlery.
➖ Remove all food and personal belongings from the fridge and cupboards.
➖ Place rubbish in the appropriate bins.
➖ Turn off lights, air-conditioning and appliances.
➖ Close and lock all windows and doors.
➖ Make sure the property is secured using the smart lock.
➖ Leave the home in a reasonably clean and respectful condition.
🌊Safety & Security🌊
➖ Children must be supervised throughout the home and outdoor areas.
➖ Do not tamper with smoke alarms, locks, the smart lock, electrical equipment or safety devices.
➖ Keep doors locked whenever leaving the property.
➖ Do not share smart lock access details with anyone outside the booking.
➖ Report hazards, damage or unsafe conditions to the host promptly.
🌊Host Contact🌊
➖ The host can be contacted through the booking platform during the stay.
➖ Any urgent maintenance, access or safety concerns should be reported promptly.
➖ For emergencies involving immediate danger, contact emergency services first.
🌊Ongoing Care🌊
Willows Arena House has been prepared as a comfortable whole-home stay in Strathtulloh, with space across four bedrooms, pet-friendly access, smart lock entry and free on-site parking. By treating the home, neighbours and property with care, you help Willow Stays maintain a welcoming space for every guest.
Thank you for your cooperation, and we hope you enjoy your stay at Willows Arena House.
