🏡 Welcome to Abbey’s Burleigh Haven🏡
We’re excited to host you and want to ensure you have a relaxing stay. To create a seamless experience, we’ve outlined some important details and house rules.
🏡 Important Information 🏡
➖ Rental Agreement: By attending the property, you agree to the terms outlined in the short-term rental agreement, which will be sent for Signing.
➖ Location Note: This property is located at Burleigh Heads.
➖ Identification Verification: Booker must complete ID verification, and provide a photo of their ID and a selfie on booking.
🏡 Booking Rules 🏡
To maintain a welcoming and safe environment, please follow these guidelines:
Booking Details:
➖ The person booking must be part of the travelling party. Where a business books on behalf of their workers, we request that the worker in charge be added to the booking.
➖ All guests (including children and infants) must be included in the booking. No unregistered guests are allowed.
➖ Provide ID verification, a profile photo, and a short description of your stay when booking.
➖ If you would like to add extra guests before your stay, this must be arranged through the platform you booked with or directly with us before arrival.
➖ A $50 fee per additional guest applies when added and approved before arrival. This fee covers additional linen and towels for each extra guest.
➖ If extra guests attend or stay at the property without being added and approved beforehand, a $200 fee per unapproved guest will apply.
➖One warning will be issued via text - further disruption may end in nullifying your stay immediately.
Check-In and Check-Out Procedure:
➖ Conduct a walkthrough upon arrival and report any damage or issues immediately. Unreported damages will be deemed the guest's responsibility at the end of the stay.
➖ Check-in time is 3:00 PM. During peak season, cleaning may run over time, but cleanliness and safety remain our top priorities.
➖ Check-Out Time: 10:00 AM. Late check-outs must be arranged 72 hours in advance to avoid additional charges.
➖ Lost Items: If you leave items behind, we can mail them back for a small fee.
Cancellations & Insurance:
➖ The cancellation policy is strict. We recommend securing travel insurance to protect yourself in the event of a cancellation.
🏡 House Rules 🏡
To ensure an enjoyable experience for everyone, please adhere to the following:
🏡 Noise & Respect for Neighbors 🏡
➖ Quiet hours are from 10:00 PM to 8:00 AM. Avoid excessive noise and disturbances to neighbours.
➖Please take conversation indoors at 10pm
🏡 Cleanliness & Damage 🏡
➖ Report any unsatisfactory cleaning or issues on arrival so we can address them promptly.
➖ Guests are responsible for damages caused during their stay.
➖ Please don’t eat or drink in the bedrooms.
➖ The Guest must give us 24 hours, as well as reasonable access to the property, to fix any damage or attend to uncleaned reports. Please provide photos for our reference, or will be dismissed.
🏡 Guest Numbers 🏡
➖The number of guests at the property must strictly match the number of guests shown on the booking at all times. If occupancy exceeds the number of guests confirmed on the booking, a $200 charge per unapproved guest will apply.
🏡 Long-Term Stays & Mid-Stay Cleaning 🏡
➖ For stays longer than 14 days, a mid-stay clean is required. The cost for each mid-stay clean is $280.
➖ For monthly bookings, a clean is required every 14 days during the stay.
➖ During the scheduled clean, guests are required to vacate the areas being cleaned for safety reasons.
➖ The mid-stay clean is a basic maintenance clean, which includes changing the bed linens and refreshing key areas of the property.
🏡 Hair Bleach, Fake Tans, and Product Use 🏡
➖ Product Restrictions: The use of hair bleach, fake tans, or any similar products that may stain or damage property is strictly prohibited on the premises. These products can permanently damage bedding, towels, and other fabrics.
➖ Damage Responsibility: If hair bleach, fake tan, or any such products are used on the property and result in damage to towels, bedding, or other fabrics, the guest will be held responsible for the cost of repair or replacement.
➖ Reimbursement for Damages: In the event of damage, you will be asked to reimburse the cost of any items that need to be replaced or cleaned due to these products.
🏡 Smoking 🏡
➖ Smoking is prohibited inside, on the balcony, or near the property. Any violation will result in cleaning and deodorisation charges.
🏡 Pets 🏡
➖ Pets are allowed with a request at the time of booking. Refer to the pet-specific rules in the house manual
➖ Pet faeces must be cleaned up after your stay.
🏡 Prohibited Activities 🏡
➖ No parties, schoolies, or large events are permitted. Violations may result in eviction with a $1,000 fine and forfeiture of your damage deposit.
➖ Illegal substances and open flames are strictly prohibited.
🏡 Utilities 🏡
➖ Be respectful of Power, turn off lights, AC, and appliances when leaving the property.
➖ Fast WiFi is provided but may be unstable.
🏡 Cooking Restrictions 🏡
➖ Avoid cooking with strong aromatic or spiced ingredients that may leave lingering odours. A $200 cleaning fee applies for odour removal.
🏡 Coffee Machine Use 🏡
➖ Please do not put instant coffee in the coffee machines.
➖ Do not disassemble the coffee machines under any circumstances.
➖ In the event the main coffee machine is out of use due to guest damage, a spare pod machine will be installed in its place.
🏡 Keys 🏡
➖ Lost keys or damaged: Guests are responsible for the labour and costs incurred if a locksmith is required to replace lost/Damaged keys.
➖ All keys must be returned to their original spots before check-out to avoid additional charges.
🏡 Checkout Guidelines 🏡
Guests must leave the house in a reasonably clean condition:
➖ Ensure all kids' games are packed up and put away neatly.
➖ Return any decor or furniture to its original place.
➖ Any unplugged electrical items, such as the TV, soundbar, or bedside lamps, must be plugged back in before departure.
➖ Ensure all cookware, cutlery, glasses, and plates are appropriately placed on the correct floors. These items have been colour-coded for easy identification where possible.
➖ The games room is packed away with everything in its appropriate location.
➖ Dispose of excessive rubbish appropriately. Please take the excessive rubbish with you.
Please note: Failure to leave the house in a reasonable and respectful way may forfeit your damage deposit.
🏡 Safety & Security 🏡
➖ CCTV: Cameras are installed for security on the property and your safety. Tampering with them will result in a $200 fee, plus technician costs. CCTV is installed on the outside of the property.
➖ Parents must supervise toddlers and young children.
🏡 Damage & Respect 🏡
➖ Accidental damage must be reported immediately. We understand accidents happen, and when damage is reported promptly, we’ll assess it fairly.
➖ Unreported damage discovered after checkout will result in full security deposit forfeiture, in addition to any repair or replacement costs.
❌ Odour remediation is required, including ozone treatment and additional remediation time. This includes:
➖ Fish smells
➖ Unreasonable smells left in fridges/freezers
➖ Strong spice or aromatic cooking smells
➖ Smoke, vapour, pet, or bodily odours that linger after checkout
➖ Please note: Smells cannot be photographed, and we cannot provide photos for odour-related deductions.
➖ For full forfeiture events, this is a pre-agreed fixed charge, and invoices will not be provided.
➖ Please note: Smells cannot be photographed, and we cannot provide photos for odour-related deductions.
➖ For full forfeiture events, this is a pre-agreed fixed charge, and invoices will not be provided.
❌ Security Deposit Deductions & Guest Liability - The Security Deposit may be applied in part or in full toward costs arising from guest damage or breaches of the house rules. The deposit is not a cap on liability. This includes, but is not limited to:
➖ Damage to the property, furnishings, fixtures, linen, towels, equipment, or amenities
➖ Missing items or unauthorised removal of property items
➖ Excess cleaning or leaving the property in a disrespectful condition
➖ Excess rubbish not disposed of correctly or requiring additional removal
➖ If the cost to repair, replace, or remediate exceeds the Security Deposit, the guest remains fully liable for the balance.
➖ If the cost is less than the Security Deposit, only the required amount will be deducted.
🏡 Ongoing Improvements 🏡
Our property is always being updated and improved, with new additions regularly introduced to enhance your stay. However, when guests do not respect the property or cause damage to amenities, furniture, or other features, it slows down our ability to make these improvements.
By booking and supporting our property, you enable us to continue creating a space that feels like your forever holiday house—where every visit is better than the last. Thank you for helping us make this dream possible!
Thank You for Your Cooperation!
